You will need to follow the Return Authorization process in order receive any refund. If you cancel an order after the item has shipped, the order is subject to all return policies. Once a custom order has begun production, the $2,500 deposit fee will be ineligible for refund. If product not received within 21 days of Return Authorization, no credit will be issued.ī can assist in picking the best return shipping option to use once- depending on the sizing of the package USPS will be the least expensive route for return.Īll custom orders will require a deposit of $2,500. Products returned without a Return Authorization number will not be credited. Returns received without this number will not be credited. Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.ĪLL returned products require a Return Authorization number. You will be responsible for shipping fees to get the item back to you. In the event your item is not returnable we will contact you and you can decide if you'd like it shipped back. If there are any signs of use shown on the product, will not be able to issue a refund. This must be included on the package when returning.Īfter the Return Authorization is granted, ship the item back to the address supplied from customer service within 14 days.īefore a credit will be issued, the product will be inspected for damage and signs of use. This includes but is not limited too ultra lightweight wheelchairs, heavy duty wheelchairs, tilt and space wheelchairs, pediatric wheelchairs, outdoor/all terrain power wheelchairs, power elevating/recline/tilt power wheelchairs, rehab shower commode chairs, bathroom transfer systems, standing frames and gait trainers.įor hygiene reasons, all seat cushions, back cushions, and any other seating and positioning components are ineligible for return.Ĭontact to request a Return Authorization Number. You are responsible for the cost of return shipping and the product must be in the original packaging.Īny custom built item that is built to special specifications is ineligible for return. Most items may request a return within 10 days of receipt for a refund. Any sign of wear and tear will prevent a credit from happening.Īll products received in retail or manufacturer packaging must be returned in packaging. You are responsible for the cost of return shipping and the product must be in the original packaging. Instead of just keeping your existing tech running smoothly, we’ll find new ways for you to use technology to secure and grow your business.For orders that incur a shipping cost, it will be excluded from the refund issued. We provide the expertise, service, knowledge, and guidance you need to protect your business while taking your business to the next level. Our goal is to propel your business forward using world-class cybersecurity and technology solutions. We are your partner in securing and growing your business. We’ve raised the standards in this industry and are a leading cybersecurity firm as a result. Many IT firms struggle to keep themselves and their IT from falling apart. We lead with a security-first mindset, which is a rarity in this industry. When you partner with Xact IT, we’ll deliver on our promises of outstanding IT support and solutions, but we won’t stop there. We provide the necessary technical support to your operations.Īn IT firm or MSP who keeps your IT running smoothly at all times is like a plumber who fixes your pipes that’s what they are supposed to do. Now more than ever, with the current cyber threats out there, you deserve more for your hard-earned money and someone in your corner who will protect what you’ve built. Some IT Firms and MSPs out there guarantee fast response times, quality service, and proactive support, and they actually deliver on their promises, but here at Xact IT Solutions, we believe that still isn’t good enough. Our credentials and certification are unmatched in the industry. We also employ a team of certified cybersecurity professionals. We are one of 30 firms globally to attain the CompTIA Security+ Trustmark, which certifies that we adhere to the NIST cybersecurity framework, the United States Government standards for properly securing computer networks and data.
But then they nickel-and-dime you while delivering substandard support, cutting corners, and not doing what you pay them to do, leaving you at risk of a cyber-attack. Today, there are many IT companies out there that will promise you the “lowest price” to win your business.
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